MINTA — helyőrző tartalom
SERVICES
Your customer promise can be kept — and measured.
The work done, the deadline and the invoice all come from the same data: no under-billing, no lost customer history.
MINTA — helyőrző tartalom
- operating costs with digitalised processes
- −30%
- SAMPLE the billable basis of measured working time
- 100%
- SAMPLE automatic monitoring and escalation
- SLA
- és senior tanácsadónk jelentkezik
- 24 ó
- 24 h
- and our senior consultant gets in touch
Typical pain points
Leave and cover managed by hand
- SLAs live in e-mails Holding people to commitments means chasing them manually; delays only surface when the customer complains.
- Unmeasured time = under-billing Hours recorded afterwards from memory are consistently lower than the actual ones.
- Customer history is scattered E-mails, notes and contracts in different places — a new colleague takes weeks to learn the account.
- Leave and cover managed by hand One absence stops the process because there is no defined handover.
NEW FEATURE AREA
Service management: SLA, incidents, escalation
Registered SLAs, subcontractors and owners, event-specific contacts — with automated incident management and multi-channel notifications. Fully compliant with DORA and NIS2.
- SLA timer and automatic escalation
- Subcontractor SLA and performance measurement
- From incident to billable work order
Recommended modules
- Workflow and project management Task assignment from documents or e-mails, customer requests tracked until closure.
- Working time and labour costs Start-stop tracking: the time actually spent is the basis of the invoice.
- Invoicing automation Electronic invoices generated automatically from measured work.
- User statuses Presence, absence, cover and task handover — the process never stops.
- Document management Contracts, proofs of delivery and correspondence in a single customer history.
- Mobile app Field recording, approval and signing on iOS and Android.
Rollout path
-
Service catalogue
Recording commitments, SLAs and owners
-
Workflow go-live
From report to task, with automatic escalation
-
Time tracking and invoicing
Start-stop tracking, e-invoice generation
-
Customer portal
Self-service status and documents
Frequently asked questions
-
How can the time actually spent be measured?
With start-stop time tracking: the time and cost linked to a task automatically become the basis of the invoice.
-
What happens when a colleague goes on leave?
User statuses manage presence, cover and task handover, so the process does not stall.
-
Do our customers get their own interface?
Yes, with a customer portal — statuses, documents and requests on a self-service basis.
-
Can it be rolled out alongside our existing CRM?
Yes. The platform fits your existing systems at the level of processes, data and user experience alike.
Tudja már, min változtatna?
Senior tanácsadóink 24 órán belül felveszik Önnel a kapcsolatot.
Kérjen demót