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Network, customers and regulation — in one process.

Network assets and work orders, customer service processes with SLAs, field recording and NIS2 compliance — for large customer bases and critical infrastructure.

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Network operations — today — Field work order · 24 open · Report within SLA · 96% · Planned outage · notified · NIS2 incident · none

Typical pain points

The field and customer service cannot see each other

  • The field and customer service cannot see each other The status of a report cannot be tracked in the call centre.
  • Manual SLA tracking With a large customer base, expiring commitments only come to light afterwards.
  • Documenting regulatory compliance NIS2 incidents, risk analyses, audit trail.
  • Contracts signed in person New customers or tariff changes require a visit to customer service.

Recommended modules

These are the feature areas we start with — click a card to open the detailed feature page.

  • SERVICE MANAGEMENT Service management Reporting, SLA, escalation, customer updates. Feature page →
  • INTEGRATION AND MOBILITY Field work orders and mobile Site visits, photos, on-site signatures. Feature page →
  • REGULATORY COMPLIANCE — DORA, NIS2, ISO Regulatory compliance NIS2 incident management, risk analysis, audit. Feature page →
  • AUTOMATION AND ELECTRONIC IDENTIFICATION Remote identification, e-signature Contract signing without an in-person visit. Feature page →
  • CRM AND SALES PIPELINE CRM and customer record Contracts, tariffs and reports on one record. Feature page →
  • PROPERTY AND FACILITY MANAGEMENT Asset register Network assets, maintenance cycles. Feature page →

Rollout path

  1. Process assessment

    Customer, field and compliance processes

  2. Service catalogue

    SLAs and escalation rules

  3. Field rollout

    Mobile work orders

  4. Compliance

    NIS2 register and reports

Frequently asked questions

  • Can it handle a large customer base?

    Yes — the platform runs in production in environments with enterprise-scale customer numbers.

  • Does it support NIS2 compliance?

    Incident register, risk analysis and audit trail in the regulatory module.

  • Can it be integrated with the billing system?

    Yes, with your existing billing and ERP systems.

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