E-commerce and webshop
Delivery, returns, loyalty
Courier integration and order tracking, returns and complaints, a points-based loyalty programme — the post-purchase process stays in the system too.
What does it solve?
BEFORE
- Courier labels have to be created in a separate interface.
- Returns are handled by e-mail and phone.
- Regular customers are not recognised.
AFTER
- Label and handover from the order.
- Notification, return and credit in one process.
- Points earned and redeemed in the basket.
How does it work?
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Packing
A task for the warehouse.
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Delivery
Courier notification, tracking link.
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Returns
Notification, return to stock.
-
Loyalty
Crediting and redeeming points.
Capabilities
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Courier integration
Label, handover, tracking.
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Order tracking
Status notifications for the buyer.
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Complaints
Handled as a case, with a deadline.
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Loyalty points
Loyalty programme with rules.
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