Service management
Incident management and escalation
Automatic assignment, SLA timer, multi-channel notifications and escalation — from report to closure.
What does it solve?
BEFORE
- Incidents arrive by e-mail and phone.
- Escalation depends on whether someone remembers.
- Reaching the on-call engineer means phoning around by hand.
AFTER
- At a single point, categorised and prioritised.
- Automatic escalation before the deadline.
- Multi-channel alerts based on the on-call rota.
How does it work?
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Report
E-mail, portal, phone or alarm.
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Assignment
Category, priority and owner by rule.
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Escalation
SLA timer, multi-level notifications.
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Closure
Work order, billable time, post-incident review.
Capabilities
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SLA timer
Live countdown.
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Multi-channel notifications
E-mail, SMS, push, Teams/Slack, phone call.
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On-call rota
Standby by calendar.
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Knowledge base
Recommendations from post-incident reviews.
Tudja már, min változtatna?
Senior tanácsadóink 24 órán belül felveszik Önnel a kapcsolatot.
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