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Ügyfélportál Vásárlás Kérjen demót

Service management

SLA and contract register

Response and resolution times per contract, priority and service — the commitment tied to the case.

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SLA and contract register — Live in production · Add the contract · Priority matrix · Measurement · Report · Logged, auditable steps · every action is retrievable

What does it solve?

BEFORE

  • SLAs live in the contract PDF.
  • Nobody knows what each customer is entitled to.
  • Fulfilment is calculated manually after the fact.

AFTER

  • Every commitment registered and tied to the case.
  • The contractual level applies automatically.
  • Measured, reportable SLA fulfilment.

How does it work?

  1. Add the contract

    Recording services, fees and SLA levels.

  2. Priority matrix

    Response and resolution times per priority.

  3. Measurement

    Every case is measured against the commitment.

  4. Report

    A periodic fulfilment report for the customer.

Capabilities

  • SLA per contract

    Different commitments per customer.

  • Working-hours calendar

    SLA during working hours or 24/7.

  • Automatic report

    Delivery to the customer.

  • Integration

    With work orders, processes and projects.

Related features

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