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Ügyfélportál Vásárlás Kérjen demót

Service management

Subcontractors and contacts

Subcontractor SLAs and performance measurement, dedicated contacts and owners for events and incidents.

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Subcontractors and contacts — Live in production · Add the subcontractor · Assignment · Involvement · Evaluation · Logged, auditable steps · every action is retrievable

What does it solve?

BEFORE

  • It is not visible which subcontractor keeps their commitments.
  • The wrong person is called for a given event.
  • The boundaries of responsibility become blurred.

AFTER

  • Measured subcontractor performance, with their own SLA.
  • A dedicated contact per event type.
  • Every step has a named owner.

How does it work?

  1. Add the subcontractor

    Contract, SLA, contacts.

  2. Assignment

    By event type, site and service.

  3. Involvement

    Automatic notification on incidents.

  4. Evaluation

    Performance measurement and reporting.

Capabilities

  • Subcontractor SLA

    Their own commitment, their own measurement.

  • Dedicated contacts

    Tied to events and incidents.

  • Performance measurement

    Comparable data.

  • Third-party risk

    DORA and NIS2 support.

Related features

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